Ransomware: Not A Matter Of If, But When
Originally published May 17, 2016 — retained for educational reference.
This is a statement we find ourselves often repeating. It’s not a threat or a way of getting a business to spend more money but a simple truth. The response we tend to get is “but we are just a small business” or “we have nothing of value worth stealing”. If your business has any form of data, it is valuable – to you.
Holding it to ransom is a clever move by cyber thieves and one that is working and extremely profitable. In fact, it is being said that ransomware is so profitable, cyber criminals are “abandoning their old ways of making money – stealing credit card numbers and bank account credentials – in favour of ransomware”.
After deployment, ransomware holds your data hostage by encrypting files and folders on drives, including local and attached (USB) drives, and can deploy itself onto other machines on the same network. It then demands that you pay a ransom, usually in Bitcoin, to release your data. Ransoms can range from $4,000 to $25,000 or more.
Ransomware isn’t only deployed via email. According to FBI Cyber Division Assistant Director James Trainor:
“These criminals have evolved over time and now bypass the need for an individual to click on a link. They do this by seeding legitimate websites with malicious code, taking advantage of unpatched software on end-user computers.”
How Do You Prevent Your Business From Becoming a Victim of Ransomware?
There are several key elements that together provide a strong and long‑lasting wall of defence for your organisation (and for home users too).
Ransomware isn’t only deployed via email, “These criminals have evolved over time and now bypass the need for an individual to click on a link. They do this by seeding legitimate websites with malicious code, taking advantage of unpatched software on end-user computers.”
How do you prevent your business from becoming a victim of ransomware?
There are a number of ways you can do this. These are some of the key elements that together, can provide a strong and long lasting wall of defence for your organisation (all of these steps can also be applied to the home user).
Backup Your Data
Backing up your data daily reduces your vulnerability. If your data is encrypted, you won’t have to pay the ransom. You may lose a day’s work, but that’s far better than losing everything.
However, onsite backups come with risk — ransomware can seek out and destroy backup data. We’ve seen attacks where the malware actively targets connected backup drives first.
An off‑site/cloud backup is ideal. Because it only connects during the backup process, it remains safe even if ransomware deploys overnight. Hardware may still be damaged, but your business can recover if your data is intact.
Educate Your Staff
If an employee uses a computer connected to the internet or receives email, they need awareness training.
- Users should not log in to any site that doesn’t show https://.
- Check email addresses carefully — phishing sites often contain subtle typos.
- Users should avoid opening emails, links or attachments from unknown senders.
- Hover over links to see the real destination.
- Legitimate organisations will never ask for usernames, passwords or personal details via email.
- Banking/government bodies will not send ZIP files or Word documents without prior contact.
- Malware emails often contain spelling and grammar errors.
- If an email appears to be from someone you know but contains an unexpected attachment, call them to confirm.
It is better to delete a legitimate email than to open something suspicious.
Firewalls
Firewalls are a necessary and extremely effective defence tool. A good firewall offers:
- multi‑layer protection
- web‑blocking services
- deep inspection of all traffic, including encrypted traffic
When configured correctly, they are an ultimate tool of defence.
(At F5 Solutions, we highly recommend, use and deploy WatchGuard Firewalls)
Antivirus
Antivirus should never be your first or only line of defence. AV programs are only as effective as their last update. Many cannot detect or prevent ransomware, and even when they do, the damage may already be done.
Patching
Ensure patches are applied to all machines and servers. Patching won’t stop all attacks, but it closes known vulnerabilities. Patches are released regularly to address security and critical operating issues.
No Single Solution Is Foolproof
Multiple steps are required to protect your business. These measures are not “set and forget” — they require ongoing updates, monitoring and adjustments as malicious software evolves.
If your business has any form of data, then you have something worth stealing or holding to ransom.
Don’t forget: it’s not a matter of if, but when.
Educate your staff, build your defence and stay vigilant.

F5 Solutions has been delivering refreshing
IT services and support for small-to-medium sized businesses since 2011, throughout Richmond,
Windsor, The Hawkesbury, and Greater Sydney as
well as Bathurst, Lithgow, Oberon, and Orange.
Our collective experience and industry service
began as early as 1999.
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